AA
Astrid A
1 reviews | Active since Jul 2021
10 May 2024, 19:29
Bad customer service
Very bad customer service.with *********** staff member who promises to escalate your query but does nothing. I cancelled my subscription for more that 3 years because of their lack of customer service then 3 months ago I subscribed to DSTV stream and again has incorrect billing . Now three months later and still not sorted. When I called in today I was advised that no one escalated it . Held on for 20 minutes yo speak to a manager then they drop the call. I just don't have the patients for this. Will stick to Netflix, Prime and Apple TV.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 May 2024, 19:30Hi Astrid,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 May 2024, 19:30
Official
Hi Astrid,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
AA
Astrid A's updateReviewer Update
22 May 2024, 18:5713 days later and still no response or call from Dstv. No feedback nor has anyone communicated to me as promised. I called in again today and was assisted by an agent who had no cooking clue as to what she was explaining and had to put me on hold to ask a friend for help. She then comes back and gives me some stupid explanation which made no sense. I told her that what she said before putting me on hold contradicts what she is explaining now. She tells me that my package is R448 and that it includes an extra stream and that there is no subscription for R399. Then when I asked her to transfer me to a superior she kept me holding for another 20 minutes. I hope DStv could listen to the recordings too see the level of incompetence. It's really pathetic.
AA
Astrid A's update22 May 2024, 18:57
Reviewer Update
13 days later and still no response or call from Dstv. No feedback nor has anyone communicated to me as promised. I called in again today and was assisted by an agent who had no cooking clue as to what she was explaining and had to put me on hold to ask a friend for help. She then comes back and gives me some stupid explanation which made no sense. I told her that what she said before putting me on hold contradicts what she is explaining now. She tells me that my package is R448 and that it includes an extra stream and that there is no subscription for R399. Then when I asked her to transfer me to a superior she kept me holding for another 20 minutes. I hope DStv could listen to the recordings too see the level of incompetence. It's really pathetic.