Bad customer service

I app**** for a DSTV router it was delivered on the 12 of December, it took them 2 weeks to activate it. It was activated on the 23 of December. To my surprise when I tried to watch show ma it says payment required (402) then I tried to call them today around 12:10 pm was talking to a lady she tried to help but she couldn't cause she mad me hold for thirty minutes that time I'm using my airtime.... I'm so ****ed. Why are they advertising something that is not going to work? Something that is going to stress us as customers? I paid them R637 already.. Hai soka man