BAD CUSTOMER SERVICE

I held on a call for over an hour with a consultant by the name of Nhlakanipho, he asked me to hold while his manager is assisting he mute the call and Never got back to me. I know the strategy is to get the customer to hang up on the call to give up. We spend so much airtime to go through a ****ty type of service. This is not fair to me as a paying customer. The first consultant I spoke to around 2pm this afternoon was no different she's the worst cause she ended up hanging up on me