Bad customer service by Multichoice

Good day

Their customer service is none functional. I made a request for downgrade and it was successful. I then checked how much must be paid now that I downgraded they said R102. I then paid immediately with eft.

Now I am shocked on the 8th my dish was switched off. I have spoke many times with their Facebook team and even sent an email. Facebook team did not help while my email no one contacted me. I am so sad that multichoice gave me such treatment mainly because this month I downgraded. I even sent the proof of payment with ref but no onehelped me. I am so disappointed

Regards Petrus Johannes Mabona ***