SL
Sinah L
1 reviews | Active since Jul 2015
30 Jul 2015, 22:25
Bad customer service by multichoice
I have 3 accounts with multichoice & now I want to upgrade to hd pvr which i bought from a person,i phoned multichoice & was advised to do change of ownership & we did send the documents through,then I bought airtime to phone them which takes forever for them to answer & ultimately when I got through I was promised my problem will be resolved which to date never happened & they will always promise to come back to you & never do,when you phone everyone keeps saying re-send the documents but nothing seem to happen,its frustrating when you pay so much but get such a stinking service & to have such a big company acting so unprofessional
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Aug 2015, 13:50Hello smletsoalo,
Please accept our sincerest apologies for the delayed responds.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records the change of ownership was successfully completed as requested and service has been activated in your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records the change of ownership was successfully completed as requested and service has been activated in your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply03 Aug 2015, 13:50
Official
Hello smletsoalo,
Please accept our sincerest apologies for the delayed responds.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records the change of ownership was successfully completed as requested and service has been activated in your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records the change of ownership was successfully completed as requested and service has been activated in your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert