bad customer service by Dstv

On 14 May 2024, I wrote a review on Dstv. The review was about the bad manner in which Dstv treated my elderly mother. During April I changed her package with Dstv which was duly done by Dstv. I was advised to pay about R90 to activate the package which I did. In fact I paid R200. A day later the package had not been activated. I called DStv and I was assured that a command had been activated. This was not so since to date it is not activated. When I came to Hellopeter there was a promise that an agent would call us. This was not true since to date we have not been called. As I write my mother is not enjoying the service that is paid for. This is immoral and unfair. I am really unhappy. My mother's contact number is *** or ***