Bad customer service by DSTv

On 5 April 2023 I called DSTV to activate my new decoder which I bought a while back in 2021. I had used this decoder in December 2022 and was told I owe about R430, I paid it on the spot and money reflected on their side. I told them this time I want to activate EasyView for R29, I paid this amount.

Only later in the month I was told I owe about R174 for Compact which I clearly did not request and the EasyView package was activated into my old DSTV decoder that I do not even use. I need DSTV to reverse this money because I paid R29 for the DSTV to run from 05 to 15 April 2023, now I am told the EasyView will run until 15 May 2023, I did not request this. I have reported this and spoke to Alia saying they will fix this and a Manager will call me. My REF for the query is ***/i658. I cannot pay for a package that I did not request or pay for the EasyView as well that I did not request beyond 15 April 2023.