BAD CUSTOMER SERVICE AT DSTV

I was very disappointed by the worst service I was subjected to at a DSTV Agency in Pietermaritzburg called Websat DSTV Agency. I had to take my frail granny to DSTV because her decoder had an issue, when I checked on google I noticed they had one on Greyling Street in town and on the website it said they close at 16:30. So I drove there and we arrived at 3pm and waited outside at 16 Degrees Celsius. They were only allowing 3 people inside which was odd because they had a lot of space. I went in and raised the issue that its cold outside and we have senior citizens in line which is unfair. They did not show any interest in what I said and ignored me. At 3:20 when it was my granny’s turn to go inside the tall Indian gentleman who worked there shut the door and said they were no longer taking any more customers. When I tried to point out that it is unfair and we had been waiting in line the Indian gentlemen shouted “I will f*cking knock your teeth in” and locked the door. Another African lady in a cream coat came to unlock the door to let a customer our and when we tried to raise our issue she ignored us and violently shut the door in front of us almost hitting my face. I never imagined DSTV customer service to be so violent and heartless. I had to drive my granny how without being helped and she has to spend another night with a broken DSTV and cant watch her favorite shows. Please attend to this issue because it seems like we are not the first dstv customers it has happened to and if it is left unattended we will not be the last.