Bad customer service and you are ruining our credit records

<p>Good day</p> <p>I don’t know if I should say I’m disappointed or just disgusted by the treatment from multichoice. After I have been a customer for so long and paying my account with no errors, right now my dish is switched off due to apparently a reversal on my account. I called Multichoice 3 times to enquire about my account to even ask them to debit if it’s not debited. My debit order was on the 26 March 2017 which was a holiday I think, I don’t know what happened but now my dish is off and its school holiday. I woke up to a not working dish on Saturday after I asked and called so many times. Now how is the going to pay for the reconnection fees and all that now. Multichoice did not even send an sms notification to say it will be disconnected what so ever. If this how you treat your customers then you guys have a bad customer service and we pay so much for those channels you always repeat the same things over and over and never complain about it. I even asked your consultant who assured me it will not be disconnected without me being aware I want my dish reconnected at one and an email to send a bank statement to show there was money on my account therefore you guys failed to debit and just destroyed my credit record.</p> <p>I want my query to be taken seriously and attended or else I will write a bad report every day complaining about you guys until someone take notice as I’m the one who made an effort to call you to begin with. More than once. I want that dish open as soon as possible my son will not sit at home doing nothing during school holidays because of your incompetency where you get your money that you were supposed to get I don’t know but it’s not my problem. </p> <p> </p> <p>I have the call recordings saved as soon as you attend to query will send them you guys as i can not upload them, files are too big.</p>