BAD CUSTOMER SERVICE AND WITH-HOLD OF IMPORTANT INFORMATION ABOUT PAYMENTS

I complaint about a rejoining fee after I requested Dstv to cancel my subscription for the period of 4 months because I went to New Zealand to visit my kids. Although i notified them 3 months prior to the date I left, their office asked me to phone again when I leave. I did so, and he said there was a month notice, so I would only be cancelled for 3 months and had to pay for a month while I was not even in the country. Nobody told me about a re-joining fee (penalty). When I got back and requested to join again, I was informed of a penalty for rejoining. I feel that it is insane. I already paid for a month that I was not in the country, and on the end had to pay for two of the 4 months. They therefor punish me for the fact that I stopped the Dstv while not in South Africa. Is this how they treat loyal clients? I reported it to hellopeter.com, the rep**** that they will solve the problem directly with me. This was a lie because since 12 March 2024 there was NO contact whatsoever from their side. THIS IS SERIOUS BAD ATTITUDE AND BAD CUSTOMER SERVICE. Maybe people must try Netflix in stead of Dstv, something I will consider next time when I need relief. They show programs over and over and over again, but still want to take money for the time one does not even use it. It is pathetic to treat clients like this. No wonder people cancel Dstv and rather go to Netflix.