Bad customer service and processes

I have had endless problems with DSTV since the installation in December 2019. Catch up does not update anything and I am told there is nothing they can do about it by the call centre, I tweet and at the end I am told I need to call in a technician and now I get a message that I owe when I paid on the 13th of January and they suspended me on Monday, I sent through POP, Now I am on the phone with Mzwakhe who tells me that Tshepo Malope did not allocate the payment on Monday as he promised and I will be suspended tomorrow because Mzwakhe is going to allocate today and it takes 24hrs to reflect. I have called these guys so many times this week, this is time consuming and airtime. Right now I have been on the phone for 30min, 10min of that waiting to speak to a supervisor. I could hear Mzwakhe laughing in the background so I am the idiot. Didn't even have the decency to put me on hold. Why must I the customer struggle this much because of people not doing their jobs. I mean I paid on the 13th of January for crying out loud. I have never been so frustrated in my entire life. I had to now drop the call because no supervisor was coming to the phone and Mzwakhe did not come back either. I guess they were waiting for me to drop the phone which I eventually did. This is extremely disappointing!