AH
Abigale H

1 reviews | Active since Jan 2015

07 Aug 2019, 11:43

Bad customer service and payment not allocated

HORRIBLE HORRIBLE HORRIBLE COSTUMER SERVICE.

FOR THE PAST TWO MONTHS IVE BEEN CALLING DSTV EVERY 3RD DAY LITERALLY!!!! ! THERE IS NEVER EVER EVER A TEAM LEADER AVAILABLE TO ASSIST . DURBAN IS THE FLIPPEN WORST CENTER TO GET THROUGH THEY DONT GIVE A RATS ASS ABOUT THEIR CUSTOMER THEIR SERVICE IS THE WORST IVE EVER RECEIVED. I have paid dstv in the past two months 4 times every 3rd day my services gets cut. I calleD through this morning speaking to Boiphelo Mathlage "team leader" who advised that they will allocate my payment which was paid on the 25th July 2019 and re activate my service . Ive been cut off 4TIMES SINCE MY LAST PAYMENT ON THE 25TH JULY 2019 and called back AGAIN Today. As I am typing this email my service is not active. 13 days after paying. They said my payment is still not allocated. I called now and spoke to Tebalelo Malope who was very helpful and his team leader as all other team leader was not available to assist. Please Please Please with tears in my eyes can this be sorted or cancel my service .. I can rather do netflix but dstv has given me enough grieve. Taking my money but cutting my services. Rude agents and absent team leaders , no customer service at all they dont care about their clients at all.. it is pathetic.

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Replies (1)
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Abigale H's update12 Aug 2019, 12:20
Reviewer Update
So on the 7th with the previous review. My account was reconnected. Today its been disconnected again. I called in today and its now been connected. Every 3rd day I have to call dstv to reconnect my service. NO ONE CALLED ME BACK, NO COMMUNICATION FROM THEM AT ALL FROM THE LAST COMPLAINT. THE WORST #$%&^ service ever!! need to cancel dstv and go with netflix and those live streaming things rather. We paying for ****.