bad customer service and payment error

<p>Good day</p> <p> </p> <p>I would like to complain about the service I received from Multi choice. I was on the debit order with them till a changed my banking details to other bank which is Bid vest.</p> <p>That was last year July, I called Multi choice to change my banking details and they told me they don’t work with Bid Vest.</p> <p>I ask what to do since they don’t work with Bid vest so they advised me to pay cash R319 and that was last year August.</p> <p>I also asked if I will be charged a reconnection fee and they said NO. I was not notified to say since you paying cash I must pay on the first day of the month. I continued paying before the 7th for ten months till now.</p> <p> </p> <p>On the 06/062016 I received an SMS to say my account is suspended and I must pay R540.74 and I will be reconnected.</p> <p>As a concern customer I called Multi Choice to find out what was happening the lady Mercy told me I was short paying meaning I was charged for a reconnection fee and my account was never suspended.</p> <p>With Multi choice I know that they disconnect you if you don’t pay the full amount and also receive a massage on your screen to say your payment is due, I never received all those things.</p> <p> </p> <p>My problem is I spoke to four agents to assist by the names of Mercy, Nthabiseng Sukazi , Penny Lekarapa and the other one I didn’t take the name.</p> <p>I asked Mercy to transfer me to the supervisor by the name of Martin I spoke to him and he said he will look in to the matter and give me a call by the end of his shift, which he didn’t till today, I also asked if a should pay my monthly fee he said NO. I made follow ups I spoke to Nthabiseng and said she will send him a mail and Martin still did call.</p> <p> </p> <p>I called again spoke to Penny Lekarapa also told me she will send a mail to Martin and I refused to get the answer. Nthabiseng then transferred me to the Supervisor by the name of Jabulile Thapane asked if she can give me a call around 5pm and I said 5h30 will do for as by around fine am driving home. I never received a call from her, both SUPERVISOR never called back. I don’t know what to do now please assist as am still disconnected.</p> <p> </p> <p> </p> <p>I BELIEVE if am disconnected im suppose call for reconnection If I didn’t pay but I was always connected</p> <p>I also believe the service is bad reason why deduct the reconnection fee because you making customer believe that everything is fine with the payment but if customer is notified will be aware of short payment</p> <p>For me it tells me that they wait for a customer to accumulate the arrears before being notified</p> <p>If customer short pays for three months must be notified must be made aware of the matter so it can be resolved</p> <p>Under mail message on the TV screen I didn’t receive any notification of payment or to say my payment is due or in arrears.</p> <p>To show that im a responsible customer I called to say my debit didn’t run I still say the agent could have notified me that payment date is still the first day of the month.</p> <p>Agents are not well informed cause I know most of the accounts the last payment must be before the 7</p> <p>Called multi choice several times and no one came back to me</p> <p>Fully understand that they work shifts but they need to assign the matter to the next agent or person for customer not to call all the time and still not be attended</p> <p>Called ask to speak to people who assisted me before they can’t transfer me to them, that is my time my airtime and a concern customer who what to sort the matter out.</p> <p> </p>