Bad Customer Service And CROCKS

Item: DStv (MultiChoice)
Rating: 1
Author: Herbert L

I've signed up for the price lock for R400 per month, The installer came with the decoder and install it. The next thing I'm being charged for Two decoders that i don't even know ..I've been calling every month without any help the R400 price lock I'm paying R728.00 for the month of August it came to R1200.00 I spoke to Ayanda Maqula and requested the recording ..she hanged up on me after a 30 minutes

i called again Spoke to Bongiwe and requested a reference number and she also hanged up on me

i was promised to get my money back for the second decoder that they claim i have till today no one has ever made contact with me, The only call you'll get is when they want to sell you their products that will end up being charged double

Multi Choice can I please have the money that you've been billing me for something that I don't even have...

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Herbert L's updateReviewer Update

14 Aug 2022, 10:24

Multichoice 72 hours turn around time to fix the error on their side turns to 12 days today and they're expecting me to pay the R1200 for my viewing to be reconnected, Had a call from mutlichoice the lady accepting the error on their side and since she promised me she will get back to me 12 days later still waiting while my subscription still disconnected, when calling the call center the agents they don't have a clue on what's happening to my account all they want is for me to pay R1200,00 for my subscription to be reconnected

Herbert L's update14 Aug 2022, 10:24

Reviewer Update