1 reviews | Active since Sept 2014
BAD CUSTOMER SERVICE AGENTS
I have called in to multichoice over 4 times because my compact account was disconnected for no payment. The first time i called in the girl i spoke to was so rude that she refused to have my account details fixed as their systems are under renovations and things like payments and are not correct. When i spoke to the girl she said my account was owing about R600 and something while i had set up a debit order though which i had money in my account but the payment went out on the 24th and bounced apparently on the 29th untill then i still had enough funds. Called in the 2nd time to check how much the balance was again a guy told me it was R106 the connection fee of R50 and then paid R220 later when i called in again a lady told me i was told the incorrect amount i needed to pay R397 and something cents but since i had paid R220 i needed to pay the remaining amount of R177, called back again and the last guy i spoke to told me that i was again owing R300 and something. Although the online balance states lesser than what i should be paying. <br> <br> Most of all the agents are rude and provide very little help. I am disgusted about the service i've received in the past few weeks<br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our notes you have been assisted by one of our consultants and your service has been activated on the DStv Compact Package. And the billing on your account corrected.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our notes you have been assisted by one of our consultants and your service has been activated on the DStv Compact Package. And the billing on your account corrected.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
