Bad Customer Service

On the 8th of March 2024 I made payment to DSTV via Payshap, few days later my subscription was disconnected due to non payment according to them.On the 11 of March I went to their walk in Centre At Randburg to submit my bank statement little did I know that it was the beginning of my endless calls and emails to multi choice.Each time I make a query be it via call or email then they would connect it then disconnect it three days later for the same reason that they can’t pick up my payment.Now on the DSTV now app it’s reflecting that I owe them R 1500 to round it off which is double my monthly subscription. I have sent through all the supporting documents they needed from me and a month later am still waiting for them to allocate my payment.