MN
Muzi N
1 reviews | Active since Jan 2020
05 Dec 2023, 13:10
Bad customer service!
My brother had enquired about the DSTV full subscription and was speaking to the bot system. Thereafter the change was done and my account was upgraded without my consent. No SMS or email was sent. We did not watch any of the channels either. I had to pay an additional R1000 beginning of this month and each time I ask for my account to be downgraded it says, it can only be done after the next calendar month. Please downgrade my account the way it was and refund me the additional amount I was charged. If not, please de-register me from my DSTV subscription with immediate effect. i have been loyal and have had this account in excess of 20 years from now.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Dec 2023, 14:28Hi Gulam,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Dec 2023, 14:28
Official
Hi Gulam,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MN
Muzi N's updateReviewer Update
08 Dec 2023, 14:16I was called the same day at 17:59 and was promised for an update by close of business the next day. Today is the 3rd day and I still waiting for feedback. Please cancel my subscription as I am tired of phoning and speaking to bots.
MN
Muzi N's update08 Dec 2023, 14:16
Reviewer Update
I was called the same day at 17:59 and was promised for an update by close of business the next day. Today is the 3rd day and I still waiting for feedback. Please cancel my subscription as I am tired of phoning and speaking to bots.