Bad Customer service

I must say that I'm deeply disappointed in the service I've been given by the constants of multichoice (Dstv).My service was suspended last week after making 2 different payments at Sandton City on the 26th of March 2020,I called the call center to find out the issue and the resolved it in the spot but what irritates me the most is that I wake up this morning and my service has been suspended again and when I call the call center now the tell me that they only see 1 payment!!how is the possible I demand an explanation for all of this!!!then the damn constant hangs up in my ear what kind of customer service is that huh?!