Bad customer service

My DStv had a problem when I wanted to upgrade only to find out that my accounts are to two decoders and they confirmed I'm on price lock lock and that contract ended four months ago. My DStv was not working for an entire weekend cause your consultant are very ***********. This was only fixed the next working but the catch up had not been working, I spoke to so many agents who kept on hanging up on me after holding for over 2 minutes max on each call, by the way I made four calls today. The last agent I spoke to is Siphesihle who reports to Percy Pillay who confirmed that he is busy. I also spoke to Thobeka and her team leader who was utterly rude and kept on speaking to me in your jargon which I did not understand, prior to them I spoke to Christelle who also hanged up on me. I cannot recall the first agent, he also hanged up on me. I need this sorted out ASAP, I'm paying for a service that is utterly nonsense. I'm expecting feedback from you people.