Bad Customer service

I am being ****** in broad day light by DSTV . My May invoice was in a minus 3 rands and I paid R200 as i did not understand what is happening. Yesterday i received a message that I need to pay 452 or my account is closed. I chatted with one of your agents who spun me a story of pro-rata fee and also told me i have subsribed for Disney plus ( which i was sent an email to do the free trial by Dstv ) . When I asked her about being billed for a free trial , she advised that it was a system glitch and she will get IT to sort it out . She furthemore advised me to pay 348 as I need not pay for Disney . I paid 350 into the account and now this morning my bill has increased to R704. What games are you guys playing ? I am so appalled by the service that Multichoice is continuously giving us and there is not even an ounce of remorse for the stress that they are putting us through . I need someone who still has a bit of customer service to please get this resolved as it seems like no one there knows what they are doing . Your incompetence is affecting our pockets and in this economy every cent counts .