Bad customer service

My decoder pack up. DSTV offered me a Compact Plus package where they would provide me with a explorar decoder. That was around the 30 March. I arranged with them that the installer must contact me on the 7 April as we were on holiday. Never heard from them. I contacted them on the 8th April. I was informed that I would hear from them in 48 hours. Heard nothing. I contacted them now and I was told that they would contact me again in 48 hours. What a waste. I could've bought a decoder and still had dstv.