BAD customer service

20/3/2016 at 10:25 am I called multichoice to upgrade for the holiday. Nnaheng Mafiso said she could not help me as I dont have sufficient funds in my account. I asked her if the policy has changed recently and she rep**** NO. I rep**** I had done the exact same the previous holiday and the person then connected me and made an immediate debit onto my account. Nnaheng could not answer my questions, I told her I am not satisfied with her service and to be directed to her supervisor Lerato. Lerato was not available and was suppose to call me back in 10 min - my call to multichoice was 23 min. - No one called.<br> 20/3/2016 at 11:17 am I called again and spoke to Zizipho Lombo requesting her super Tebello and the ops manager to call me. Zizipho said someone will definitely call me by 1pm. - No one called.<br> 20/3/2016 at 13:22 I called again and spoke to Maphoane and her super Augustine who transferred App R 170 from one card to another for the 7 days. He promissed to call me on the 25/3 - My call to multichoice 25 min 16 sec. - No one called.<br> On the 27/3/2016 at app 18:30 I called again spoke to Boitumelo Ntila and super Nosihle, for another 30 min.<br> Listen to your recordings & train staff.