Bad Customer Service

I called multichoice to advise me what i should do as my decoder wasn't going on after the storm we had the previous night.<br> The consultant i spoke to told me that i should get a sworn affidavit and certified Id copy and bring it with the decoder to there offices in Randburg and they will swop it out for me due to the fact that i have insurance.<br> When i went in to the branch the consultant who helped me told me that there is absolutely nothing wrong with the decoder i just need a new power supply and that they dont supply multi switches i have to buy a new one myself and get an installer to assist me .<br> I got the installer to come in and reconnect my Decoder he put in a new LNB and Multi Switch which was R1450 i had to pay once everything was connected he told me that its not the switch but the decoder that is faulty and that i need to go to mutichoice again and tell them that the decoder is not working properly <br> <br> we tried rebooting reconnecting everything but all the functions are not working no box office no catch up no playlist no record no tv guide nothing keeps on showing harddrive *******ed and disk full<br> but yet when i call they say everything is fine on there side <br> <br> yet i pay