Bad customer service

I tried to reconnect to my dstv and do an upgrade but it requires me to pay the amount upfront and which i did. When i ttied to go in watch it did not want to play. When i queried it with thwm via WhatsApp they said it would take 24 to 48 houra and i paid on the 5th Nov. I waited for it to be updated and sgill nothong. I went again to query they gave me a reference number and said it would take48 working hoirs and when i followed up there is no one assisying me and thry cant find my paymebt and i have sent through a POP.