DM
Desmond M
1 reviews | Active since Jul 2011
03 Mar 2015, 14:48
Bad Customer Service
Good day<br> <br> I phoned multichoice call center to get my new HD decoder connected and the rude lady by the name of Thembile Ngwane with baaad attitude answered who she was not nice to me...asking her to put me through her team leader/ supervisor and she told i will hold on until her knockoff time as she is not going to put me through to anyone i must just forget also ask her to put me through someone other than her superior she also refused...will multichoice stop hiring people who doesn't know the customer service and the value of the customer to the company..<br> <br> <br> R's<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Mar 2015, 16:43Hello mo****tsi,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 Mar 2015, 16:43
Official
Hello mo****tsi,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Best regards,