bad customer service

Dstv has pathetic service. I called three times spent 45 minutes on the call. I paid my Dstv in December nd they disconnected me. Then I spoke to a very rude consultant called Sithembile Mkhize who kept me on hold for almost 15min then she tells me she has reconnected my Dstv without even explaining why they closed it from the 1st or even apologising. When I told her that it's still not playing she transferred me to technical support without even telling me yesses I'm any and still want to know why my Dstv was closed when I paid on time