bad customer service

Item: DStv (MultiChoice)
Rating: 2
Author: Monique F

After writing my complaint multichoice rep**** with \we will contact you within 24 hours. Its Tuesday the 12th and i wrote my report on Friday the 8th and yet I've never heard anything from Multichoice . I thought you guys value good customer service? Clearly you don't! Im really sick and tired of trying to contact you guys... If its not your *********** call agents then it's you guys. "

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

18 Jan 2016, 10:36

Hello nickelz,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply18 Jan 2016, 10:36

Official