BAD CUSTOMER SERVICE

If i log into my dstv self service app or online portal, i do not see my account details at all. I get a different users profile. I have complained about this many times to the help desk but to date this has not been rectified. If i can access someone elses entire account and all her personal infomation, it scares me to think there might be someone esle accessing all my personal information. This issue doesnt seem to be a prioroty to mutichoice at all. It has been almost a full year this way and no one can assist me to rectify this. Its just appauling bad service. I stopped even paying dstv. This is bad. I would never even recommend anyone to dstv.