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TSHETLHONYANA M
1 reviews | Active since May 2023
07 Aug 2023, 12:38
BAD CUSTOMER SERVICE
worst service
I made an EFT payment and sent the proof of payment on 27/07/2023. today it is the 8th August. they still haven't allocated the payment. They keep suspending my account. I have to call in for them to reconnect, I am using my money to buy airtime which is not convenient for me because they make you hold for 15 - 20mins at times for them to attach the proof of payment and reconnect services. this will be the 4th time i am calling in today regarding this issue. my patience is running out. their service is pathetic.
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
07 Aug 2023, 12:45Hi Tshetlhonyana Marumo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Aug 2023, 12:45
Official
Hi Tshetlhonyana Marumo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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TSHETLHONYANA M's updateReviewer Update
07 Aug 2023, 13:06How soon?
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TSHETLHONYANA M's update07 Aug 2023, 13:06
Reviewer Update
How soon?
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TSHETLHONYANA M's updateReviewer Update
14 Aug 2023, 10:15where is the feedback?"
TM
TSHETLHONYANA M's update14 Aug 2023, 10:15
Reviewer Update
where is the feedback?"