Bad customer service

*********** staff from multichoice, since from the 1st of September channel 161 is not playing. I sent an email, no help, called the callcenter, the agents are not helpful, I made her aware that my airtime was exhausted, she promised to call back, I asked her her name she made fun of me and kept on changing names.

I called back and asked to speak to a team leader, the agent informed me that he can't get a team leader for me. He then pretend to not hearing me.