Bad Customer Service

DStv Customer service must be the worst out there.

My service was summarily disconnected this morning as according to their records I had an outstanding balance although I paid my subscription of R 639 on the 1st of the month.

I had a similar query a few months ago where I was incorrectly billed after downgrading my subscription from the Premium package to Compact Plus.

At the time I paid the outstanding balance as I did not think it's worth the hassle to argue although I believe was in the right as their adverti*****t on there website is misleading and does not indicate the additional costs of services such xtra view and showmax which was free on the Premium subscription.

Three months down the line and they suspend my service again for the same reason. I've been paying my subscription of R 639 as per the adverti*****t on there site which is R 519 a month for the Compact Plus package. After the initial spat with them I was told that I had to pay an additional R99 for extra view and that their fees increased to 539 for Compact Plus.

Although I've paid my subscription on the 1st of the month my service was disconnected and I can't get hold of anyone within the company to authorize the re-connection till there investigation on my account is complete. In the meantime I'm without a service which I pay for upfront every month.

I'm not not willing to pay the outstanding amount as I believe that they have no right to disconnect me as I paid up till the 3 week even after the deduction of the so called balance I'm in arrears of. Another reason for not paying is that there's nothing stopping them from doing this in future.