Bad customer service

I called dsvt today 31 Aug 2020 I wanted to cancel extra view and remain with the other channels I normally watch but she wasn't helpful I tried to explain that I tried whattsap number to diactivate Extra view and when I check now they are Chanels that I can't view but before I was able to watch she was so arrogant even when I ask how much I owe she said it's the same amount I use to pay not then I asked her how much she told me then I asked why the amount it's so high she said it's included with dsvt insurance but when I recall I never joined any insurance with multichoice meaning the was money deducted without my knowledge I spoke to Sihle who doesn't know what is customer service my customer number is *** my contact details are ***.