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neetu B
1 reviews | Active since May 2017
27 Nov 2024, 16:39
Bad customer service
I contacted dstv last month due to my 24 month pricelock expiring. I requested a renewal on the price dstv was advertising. I was told I could not have the offer but the agent escalated and came back on the call and confirmed that I will have a set premium of R419 per month for 24 months with no increase in premium. I confirmed the detail and accepted a new contract. I was debited R419 last month. This month I get debited r499 ... I call in to ask who authorized I am told they will call me back in an hour after listening to recording. The day went with no call back. I sent an email then I get told I am wrong and that if they change to r399 ... all my existing functionality gets removed. I have still not responded to the mail as I feel that dstv should honor the price provided to me during the call. I still haven't made a decision on the offering yet ... when I switch my TV on now...all my functionality has been switched off .... I cannot even watch my recordings... I find this to be terrible customer service...and find the agents to be highly *********** to be dealing with customers.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
27 Nov 2024, 16:45Hi Neetu,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Nov 2024, 16:45
Official
Hi Neetu,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
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neetu B's updateReviewer Update
28 Nov 2024, 12:35Happy that you respond via email, but please do not come telling me the same responses as the previous consultants. I wouldn't be on this platform if those consultants handled the situation correctly.
Regards
Neetu
Regards
Neetu
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neetu B's update28 Nov 2024, 12:35
Reviewer Update
Happy that you respond via email, but please do not come telling me the same responses as the previous consultants. I wouldn't be on this platform if those consultants handled the situation correctly.
Regards
Neetu
Regards
Neetu
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neetu B's updateReviewer Update
29 Nov 2024, 10:34Good Morning
Still no assistance from DSTV and all my functionality have been switched off even though my bank account was debited for the highest premium for the month of December. So, I have paid in advance for December and DSTV has taken away my accesses !!! how are they allowed to ***** from customers ?
Still no assistance from DSTV and all my functionality have been switched off even though my bank account was debited for the highest premium for the month of December. So, I have paid in advance for December and DSTV has taken away my accesses !!! how are they allowed to ***** from customers ?
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neetu B's update29 Nov 2024, 10:34
Reviewer Update
Good Morning
Still no assistance from DSTV and all my functionality have been switched off even though my bank account was debited for the highest premium for the month of December. So, I have paid in advance for December and DSTV has taken away my accesses !!! how are they allowed to ***** from customers ?
Still no assistance from DSTV and all my functionality have been switched off even though my bank account was debited for the highest premium for the month of December. So, I have paid in advance for December and DSTV has taken away my accesses !!! how are they allowed to ***** from customers ?
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neetu B's updateReviewer Update
02 Dec 2024, 06:41Good Morning
As requested from Puleng, and if you listen to her call recordings, she was supposed to send me an email with an escalation request for the call recording to be sent to our nearest Multichoice offices. I have not received this email with the escalation, so the query is far from resolved. We have by no means reached an agreement on this query, so please can Puleng refrain from sending out mails and confirming she has resolved the query. She has done no such thing!!! I refuse to believe DSTV is actually dealing with this matter so under handedly for such a big organization. It's actually very concerning to think this is the way you handle your clients and complaints.
As requested on a few occasions please can a professional complaints officer contact me in future instead of consultants who are covering up for their colleagues.
My complaint was clear. There was a telephone call where the consultant provided me a contract of 24 months on R412 per month with no price increases which I agreed to. Can this be dealt with please and not everything else that is actually irrelevant considering this call happened? I want to know when during this call did the agent confirm with me that my payments will be R499 per month for 24 months?
Thank you
Neetu
As requested from Puleng, and if you listen to her call recordings, she was supposed to send me an email with an escalation request for the call recording to be sent to our nearest Multichoice offices. I have not received this email with the escalation, so the query is far from resolved. We have by no means reached an agreement on this query, so please can Puleng refrain from sending out mails and confirming she has resolved the query. She has done no such thing!!! I refuse to believe DSTV is actually dealing with this matter so under handedly for such a big organization. It's actually very concerning to think this is the way you handle your clients and complaints.
As requested on a few occasions please can a professional complaints officer contact me in future instead of consultants who are covering up for their colleagues.
My complaint was clear. There was a telephone call where the consultant provided me a contract of 24 months on R412 per month with no price increases which I agreed to. Can this be dealt with please and not everything else that is actually irrelevant considering this call happened? I want to know when during this call did the agent confirm with me that my payments will be R499 per month for 24 months?
Thank you
Neetu
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neetu B's update02 Dec 2024, 06:41
Reviewer Update
Good Morning
As requested from Puleng, and if you listen to her call recordings, she was supposed to send me an email with an escalation request for the call recording to be sent to our nearest Multichoice offices. I have not received this email with the escalation, so the query is far from resolved. We have by no means reached an agreement on this query, so please can Puleng refrain from sending out mails and confirming she has resolved the query. She has done no such thing!!! I refuse to believe DSTV is actually dealing with this matter so under handedly for such a big organization. It's actually very concerning to think this is the way you handle your clients and complaints.
As requested on a few occasions please can a professional complaints officer contact me in future instead of consultants who are covering up for their colleagues.
My complaint was clear. There was a telephone call where the consultant provided me a contract of 24 months on R412 per month with no price increases which I agreed to. Can this be dealt with please and not everything else that is actually irrelevant considering this call happened? I want to know when during this call did the agent confirm with me that my payments will be R499 per month for 24 months?
Thank you
Neetu
As requested from Puleng, and if you listen to her call recordings, she was supposed to send me an email with an escalation request for the call recording to be sent to our nearest Multichoice offices. I have not received this email with the escalation, so the query is far from resolved. We have by no means reached an agreement on this query, so please can Puleng refrain from sending out mails and confirming she has resolved the query. She has done no such thing!!! I refuse to believe DSTV is actually dealing with this matter so under handedly for such a big organization. It's actually very concerning to think this is the way you handle your clients and complaints.
As requested on a few occasions please can a professional complaints officer contact me in future instead of consultants who are covering up for their colleagues.
My complaint was clear. There was a telephone call where the consultant provided me a contract of 24 months on R412 per month with no price increases which I agreed to. Can this be dealt with please and not everything else that is actually irrelevant considering this call happened? I want to know when during this call did the agent confirm with me that my payments will be R499 per month for 24 months?
Thank you
Neetu