Bad customer service

I missed my payment for my monthly automated data loading paid the following day after my payment i spoke with consultants on whats app to assist that was on the 1st Qolisile the consultant said she was escalating and my data will be loaded in 2hrs and was never loaded todsy the 7th im chating with Bontle she is telling me my data is not loaded i asked that my data be loaded now all she could tell me she will escalate i am sick and tired of escalations she confirmed that Zanele her team leader will send an email to me for confirmation of escalafion like i dnt want confirmation I want data to be loaded because I have paid for this data Bontle said data will be loaded in 24hrs haibo what happened to the two hours I feel that this is bad customer service and incompetency