Bad customer service!

Hi I have a very serious complaint about the service I have been getting from the muttichoice call centre. During January we were on holiday and was not at home to pay our subscription. so we paid it early in February. We paid R10 more than the required amount at the multichoice branch in Tzaneen. Since then we have been cut off 4 times including at this very moment, this is unproffesional and unacceptable! Every time the consultant confirms that a payment was received but was not allocated yet and then I have to call in on my expence to ask for reconnection that only lasts a few days.