CV
Charlene V
1 reviews | Active since Aug 2020
03 Oct 2021, 17:22
Bad customer service
And we are now 36 hours later and still an agent hasn't called me back as per Sibongile the agent I spoke to when I called she couldn't clear my error and promised someone with more experience will call me back till now nothing. Nice on DSTV
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Oct 2021, 19:50Hi Charlene De Villiers,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Oct 2021, 19:50
Official
Hi Charlene De Villiers,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
CV
Charlene V's updateReviewer Update
03 Oct 2021, 19:54I called the call center again spoke to Nokuthula Tshabalala and asked her to email a manager to call me Nombuso Chule she said she got a response from the manager she is calling me back. 10 mins on the call and the manager still has not called me. My irritation is that when dstv wants their payment they want it but customer service is on minus 100.
CV
Charlene V's update03 Oct 2021, 19:54
Reviewer Update
I called the call center again spoke to Nokuthula Tshabalala and asked her to email a manager to call me Nombuso Chule she said she got a response from the manager she is calling me back. 10 mins on the call and the manager still has not called me. My irritation is that when dstv wants their payment they want it but customer service is on minus 100.
CV
Charlene V's updateReviewer Update
04 Oct 2021, 10:28My review was removed and still I still do not have a solution
CV
Charlene V's update04 Oct 2021, 10:28
Reviewer Update
My review was removed and still I still do not have a solution