Bad customer service

On the 2nd of January I spoke to 3 different agents from dstv customer service who was unable to resolve my query as a matter of fact they did nothing to help me the 4 person was brilliant and resolved the query and explained to me exactly what he done which I felt could be done in the first place I spent R43 on airtime phoning the whole time... when I phoned back to speak to a manager to compliment the gentlemen the agent I spoke to dropped the call on me I phoned again and asked the following agent if they working from home or the office as I understand the whole covid scenario. She told me they working from the office so I asked for the manager she hung up on me, I phoned back again asked the lady if they working from home or the office only to find out the previous agent **** to me. I requested to speak to a manager to complaint and that agent hung up as well when I asked for the manager... very bad work ethic and highly disappointing