Bad Customer Service

I phoned in to resume services this morning at 9:30am after making a payment of R192.92 which was outstanding on my account. I was then told that I still owe R280, when querying what the additional R280 was for the consultants then rudely told me that my account was in arrears and dropped the phone. This was after I waited for 15 minutes to get through to support. Such support consultants who do not care about customer service should be sent back to training. I am very upset as a simple query that could have been resolved amicably had to come this far. Please recruit new staff who knows what customer service means. Very disgusted customer!!!<br> Customer ID: ***<br> <br> Enquiry ***