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Ledile R
1 reviews | Active since Apr 2014
21 May 2023, 20:40
Bad customer service
After 2months of complaint , yet dstv has messed up my account yet again they claim I have 4 decoders now which I don’t have.I call to enquire how much I owe for them to reconnect me again they tell me I pay then I call again as they had told me when I pay the outstanding balance I’ll automatically reconnect but no instead they made me hold for 30min till I dropped the call.The agents need to go for product knowledge training and customer service.Because they have no idea what is going on.lm highly disappointed and frustrated at this point.Please help me to resolve this,dstv is ripping us off!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
21 May 2023, 21:59Hi Ledile,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 May 2023, 21:59
Official
Hi Ledile,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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Ledile R's updateReviewer Update
23 May 2023, 14:32Multichoice has contacted and assisted me accordingly,I hope they won’t make the same mistake as the month’s progress.thanks for hello Peter this is truly a reliable platform for consumers.Thanks
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Ledile R's update23 May 2023, 14:32
Reviewer Update
Multichoice has contacted and assisted me accordingly,I hope they won’t make the same mistake as the month’s progress.thanks for hello Peter this is truly a reliable platform for consumers.Thanks
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Ledile R's updateReviewer Update
25 May 2023, 19:22I have been disconnected again after 2 days I mean if this is not beyond *********** is ridiculous I’m beyond disappointed is disgusting .absolutely disgusting service!The agents make you hold till you give up or they have no idea what is happening!lm livid!
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Ledile R's update25 May 2023, 19:22
Reviewer Update
I have been disconnected again after 2 days I mean if this is not beyond *********** is ridiculous I’m beyond disappointed is disgusting .absolutely disgusting service!The agents make you hold till you give up or they have no idea what is happening!lm livid!