Bad customer service

DStv your Call Center agents are ***********. I spoke to two agents and my issue has not been resolved. Zanele Ngamlana was so rude and not willing to provide a resolution of the mass your agents created. She confirmed that she could see that I requested a downgrade on the 2 of January but it was not actioned and am now am told that I need to pay more to reactivate my services.

I called on the 2nd to request a downgrade and your agent did not action the downgrade and that should not be my fault and be told to pay in order to watch.

Am being told by Zanele that she will not reactivate my services as I need to pay first and she will listen to the call of the 2nd of January and she will request a refund of the amount that I owe supposedly and that will take 14 working days meaning I paid and I can’t watch for 14working days.

Her conduct on the call was unprofessional as she was shouting and not keeping quite and not responding to my questions. She kept quite for 3 minutes after I asked a question and her response was that she does not know what to do. She refused to have me speak to her team leader as she insisted that she needs to follow process the same process that will inconvenience me even though your agent did not action my request. Make it make sense why must I be at fault and pay more funds.

She was utterly rude and she needs coaching on how to conduct herself on calls.