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shafiek V
1 reviews | Active since Dec 2011
01 Oct 2021, 21:46
Bad Customer Service
I have been a customer with DSTV for a very long time and always been a direct debt customer ... called to upgrade my package which went smoothly and i was advised that *** amount will be deducted in 48 hours which i agreed to, 2 days later im disconnected for not paying "but im a direct debit customer for years" called and spoke to and agent who after i requested a manager drops the call .... called the next day the very nice agent said they will listen 2 the call and call me back in 30 mins never did ... guess they just cont be bothered .... i will rather watch amazing prime or netflix ... you just lost a customer DSTV
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Oct 2021, 22:43Hi Shafiek Voterson ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Oct 2021, 22:43
Official
Hi Shafiek Voterson ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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shafiek V's updateReviewer Update
05 Oct 2021, 15:32Hi DSTV
Yes correct you tried to call me once ... dont you think that you might want to try again seeing that i was unhappy? Or is this how you treat customers? Seems like it... as confirmed above in your reply that im not at fault ... who will be compensating me for needing to call you back repeatedly?
Yes correct you tried to call me once ... dont you think that you might want to try again seeing that i was unhappy? Or is this how you treat customers? Seems like it... as confirmed above in your reply that im not at fault ... who will be compensating me for needing to call you back repeatedly?
sV
shafiek V's update05 Oct 2021, 15:32
Reviewer Update
Hi DSTV
Yes correct you tried to call me once ... dont you think that you might want to try again seeing that i was unhappy? Or is this how you treat customers? Seems like it... as confirmed above in your reply that im not at fault ... who will be compensating me for needing to call you back repeatedly?
Yes correct you tried to call me once ... dont you think that you might want to try again seeing that i was unhappy? Or is this how you treat customers? Seems like it... as confirmed above in your reply that im not at fault ... who will be compensating me for needing to call you back repeatedly?