SM
Solani M
1 reviews | Active since May 2020
05 Jun 2020, 21:06
Bad customer service
I paid my account on the 1/06/2020 as I was still waiting for TERS payment, I tried to request a downgrade, unfortunately they can’t I have to pay the full amount, I then spoke to Supervisor, he told me had activated but my account was not activated and how come I paid the full premium but I can only watch the compact plus. Customer service is pathetic. Even the supervisor couldn’t help
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Jun 2020, 21:48Hi Solani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Jun 2020, 21:48
Official
Hi Solani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team