Bad Customer Service

I app**** for the internet router on the 13th of April and I only received it on the 2 May 2022 off which the delay interfered with my work as I work from home. This internet service was recommended to me by your loyal customer who came to my place with his router and it connected just fine therefore I was sold on the idea of having dstv internet also and decided to apply for it as well offwhich I did.

Now I am disappointed at the service I am getting. My router is still not activated even after sending the required fica documents and promised that it will be active in 3 to 5 hours on the 4th of May ( needless to say it wasn't) and having called the customer service department for assistance only to be told that my internet router is not on my profile.

The consultant advised that she is escalating the issue to the sales team and the activation would be done maybe emphasis on Maybe ( meaning she also doesn't trust your service as a company or she didn't want to tie herself on time as your response time is bad) by 4pm today ( 5 May) and still it has not been done.

How long does it take to activate a router???

If I had known this was the service I would get I would have app**** for alternative internet option and not use dstv. I should have been working from the 26th of April atleast as I arranged with the company I am working for. This is causing me financial issues and work problems as I am not working. No work - No pay.

I have also requested that the router be linked to my mom's account or decoder so that I would be able to do self service however keeping my details.

Now I want to know would this issue be sorted or must I just return your internet router back to you as it's obviously not helping me?

Should this matter be solved could you also change my payment date to last day of the month as the 15th of May will no longer be viable for me since I am not working due to your lack of service.

I have sent numerous emails to *** concerning this matter and no one has even called me to assist me.

I am really disappointed and disgruntled at the service I am receiving from such a huge company.

Please advise if I should return the router back to you if this is an issue that cannot be rectified.