Bad customer service

I'm so disappointed with the service I received !! On the 02/08/2019 I called them ***) to activate the debit order facility and spoke to Asanda, I gave her my banking details and told her to debit on the 17th of each month. She agreed and asked if I have already paid for this month and I told her that I haven't. I asked if I should pay after talking to her and she told me NOT to pay cause the debit order will go off on the 17/08/2019 with the amount of R840. That was the agreement. On the 07/08/2019 my services were disconnected. I called and I was told that the debit order will go off on the 17/09/2019 not this month. Now I have to suffer due to their staff's incompetence. The service is so bad, I'm so disappointed man.