1 reviews | Active since Aug 2018
Bad customer service
I paid my account using the FNB app and used the Customer Number on my receipt when I purchased the decoder.
After my subscription was cancelled, I phoned in and explained that I paid my account using the given customer number. I was then informed that the number was incorrect and that they would resolve my issue. They then switched my account on.
Since then they switched it off 4 times.. every time I have to phone in and explain my situation to a different call center agent.
This is incredibly frustrating and very bad service.
Dear Abdurahim Shariff
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Abdurahim Shariff
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Abdurahim
I tried to contact you today but could not reach you.
May I take this opportunity and apologise for the poor customer experience.
Your DStv service has been restored and the proof of payment sent to the finance team for payment allocation. Once the payment is traced, it will be allocated back into your DStv account.
Once again, I apologise for all the inconvenience caused.
Please feel free to contact on *** if you have any queries.
Kind regards
Dinah
Best regards,
Good day Abdurahim
I tried to contact you today but could not reach you.
May I take this opportunity and apologise for the poor customer experience.
Your DStv service has been restored and the proof of payment sent to the finance team for payment allocation. Once the payment is traced, it will be allocated back into your DStv account.
Once again, I apologise for all the inconvenience caused.
Please feel free to contact on *** if you have any queries.
Kind regards
Dinah
Best regards,
Good day Abdurahim
Thank you for your continuous interaction with us.
You'll be pleased to know that the service is reconnected. Sadly, the payment is still pending allocation from the finance team.
I apologise for the delayed response in this regard.
Thanks again for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Abdurahim
Thank you for your continuous interaction with us.
You'll be pleased to know that the service is reconnected. Sadly, the payment is still pending allocation from the finance team.
I apologise for the delayed response in this regard.
Thanks again for taking the time to contact us.
Kind regards
Dinah
Best regards,