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Shereen R

1 reviews | Active since Mar 2017

19 Jul 2018, 13:11

Bad Customer Service

It's 6 months later, no explora, no installation, no viewing but I'm getting billed every month................... how the hell is that possible and everytime I call, I get told my call will be escatlated to the PRICE LOCK DEPT as they don't have direct lines. Now I mean in all honesty, no wonder people are considering Netflix cause at the rate I'm being billed for something I never had I'm stronly considering it as well. DO YOU THINK IT'S POSSIBLE THAT SOMEBODY CAN CALL ME TO GET THE ABOVE SITUATION SORTED NOW

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Jul 2018, 15:48
Official

Dear Shereen Rayners

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jul 2018, 10:28
Official

Good day Shereen Rayners

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We tried to contact you without any success.

We currently investigating your concerns with our Price Lock department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

SR
Shereen R's update20 Jul 2018, 12:36
Reviewer Update
Hi, I was in a meeting when the call came through. You can contact me anytime from now cause this really needs to be resolved as I'm getting billed for something I never had and this is affecting my credit rating which is angering me even more.
SR
Shereen R's update21 Aug 2018, 09:18
Reviewer Update
Ok right still waiting for someone to contact me.................... It's August and R5 000 later. So what am I suppose to do or where am I suppose to go to get this **** SORTED. How or why is it that no one is doing anything about this, cause this bill is increasing and nothing is being done. Maybe I should check and see what other options I have maybe an ombudsman or something
SR
Shereen R's update17 Oct 2018, 14:53
Reviewer Update
IT'S OCTOBER AND STILL NOTHING............. THIS IS HAVING AN IMPACT ON MY CREDIT RECORD, WHICH IS BECOMING A MAJOR PROBLEM BUT CLEARLY DSTV DOESN'T GIVE A DAMN. WHERE DO I GO FROM HERE OR WHAT DO I DO TO GET THIS SORTED