BAD CUSTOMER SERVICE

ON THE 2ND OF JULY I CONTACTED DSTV JABULANI MALL INSTALLERS TO COME AND INSTALL EXTRA VIEW ON MY ACCOUNT AND THEY REFERRED ME TO A GUY CALLED FRANK . HE CAME AND CONNECTED THE WIRE'S AND I PAID HIM IN FULL (R700) HE ENSURED ME THAT THEY'LL SPEED UP THE ACTIVATION PROCESS, HE TOOK MY ID COPY AND COMPLETED SOME FORMS FOR ME, A DAY AFTER HE REQUESTED THE PREVIOUS OWNERS ID COPY FOR CHANGE OF OWNERSHIP WHICH WAS SENT TO HIM. THE NEXT DAY WE DIDN'T HEAR ANYTHING FROM HIM AND DSTV WAS STILL NOT ACTIVATED, HE CAME AND TOOK THE DECODER WITH HIM ON THE 5TH AND BROUGHT IT BACK THE NEXT DAY ACTIVATED. FOUR DAYS LATER IT WAS SUSPENDED AGAIN, CALLED MULTI CHOICE AND THEY SAID THERE'S NO ADDITIONAL DECODER ADDED TO MY ACCOUNT. CALLED HIM BACK HE KEEPS MAKING EMPTY PROMISES, WHEN I CALLED MULTICHOICE JABULANI THEY KEEP SAYING THE'LL ASK HIM, TODAY IS THE 18TH OF JULY AND STILL THERE'S NO CONNECTION. I WOULD LIKE SOMEONE TO PLEASE ACT ON THIS OR I WANT MY FULL REFUND AND GET SOMEONE ELSE OR ANOTHER BRANCH TO ASSIST ME.