MM
Mmoni M

1 reviews | Active since Jun 2014

20 Jun 2018, 09:05

Bad customer service

I've been a loyal dstv customer for years but recently I'm one unhappy customer. They keep on going into my bank account and debit me for an expired contract.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jun 2018, 09:22
Official

Dear Mmoni

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jun 2018, 10:44
Official

Good day Mmoni

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We currently investigating your concerns with our Finance department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,