pJ
pieter J

1 reviews | Active since Feb 2014

01 Mar 2018, 02:13

bad customer service

i contacted dstv on 1 february to cancell my dstv , i phoned again on 22 february to confirm my dstv will be cancelled. both times i was assured my dstv will be cancelled, yet 1 march they took another subscription from me....

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Mar 2018, 08:23
Official

Dear Pieter

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Mar 2018, 11:59
Official

Good day Pieter

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Our record shows that you have been assisted by one of our consultants that disconnected your service and processed the refund on your account as requested.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,