Bad Customer Service

I am a premium subcriber and have 2 decoders that I am paying for the premium subscription. I am the main account holder and not over the age of 65. My mother is the other person who is using the one decoder and she is 76. I am trying for nearly 2 months to get DSTV to deliver a TV Guide to her. They won't budge because, as the main account holder, I am not old enough and my mom doesn't count at all. I've tried to escalate to get special permission, but they are point blank refusing. This is not good customer services at all. If they were not printing TV Guides at all then I would understand. I also understand that they are trying to move away from printing these books at all. This is shocking that they will not do this on special request.